Australia has a large debt burden with credit card repayments. These are charged at high-interest rates. RateSetter offers low-cost personal loans that can be used to pay off this debt at a far better rate.
We’ve worked with Ratesetter Australia on rethinking their borrowers journey. Together with their Product Management team, we were able to fix major UX problems, bring a new look, and create a style guide for future product development.
RateSetter Australia is a 100+ employees lending company based in Sydney. They offer people a simple and accessible way to put their money to work. They were named Investment Innovator of the Year at the 2019 Fintech Business Awards.
Ratesetter Australia is an independent company that is part of the RateSetter group. Established in Australia in 2012 and officially launched in 2014, Ratesetter Australia has, in just 5 years, passed $500 million of consumer loans originated, making RateSetter the fastest Australian marketplace lender to reach this figure.
They provide a transparent, technology-driven marketplace where lenders and borrowers are sharing benefits – helping Australians do better, together, as they say.
Iain, the product manager at Ratesetter, has done his best to deliver a wealth of insights on the current version. We have a competitors review, wireframes, video screen capture conversion, and research data. That was a perfect example of collaboration, when the product team made a serious effort for a better result.
For the next version
of the Borrowers Journey:
Analyze documents, insights, wireframes from Ratesetter
Provide an outside view on some UI/UX moments
Create consistent visual guidelines for web and mobile version of the product
Document results and do quality control of the implementation
A Borrowers Journey, actually. Where we were fixing UX issues and building a new flow of rate estimation process. We will cover that in greater detail.
Content hierarchy and predictability are often neglected in user interface design. Labels near fields, better contrast — all of that helps a lot.
It is important to show where the user is currently and what will be the next step. Be careful: too many steps may scare off the user. Showing estimated time to complete each step is also a good idea.
In a product like RateSetter it is hard to move away from forms. There are just so many of them. We’ve decided to categorize/format them for future re-usage.
That relates to any interface. When you have so many elements on one page, be sure they are at least consistent through the product. Or try to minimize the number of elements.
Just imagine how you are consuming content, while getting reminders or messages from your friends. So, try to leave only essential functionality on mobile. In this case, less is more.
Nope, in reallity you don’t. We just want to show you how value based headings are grabbing attention. Give some value in headings, don’t copy what was taught by a interface.
Having this clean interface allows customers to have a fluid workflow. Time spent on navigation now is in the past. Instead, it can be used wisely - to get things done.
We did it! After changes were implemented, it led to multiple positive improvements to RateSetter's performance:
We did it! After changes were implemented, it led to multiple positive improvements to RateSetter's performance.
CEO of RateSetter
We are surrounded by amazing cultural and physical weather climates. Our HQ is located in Odesa — a beautiful seaside resort near the Black Sea. Anton Checkhov lived in this same neighborhood, and we are just one minute away from the opera house where Tchaikovsky conducted.